Your details will be used only by Books of Smaug. All transactions are processed via secure third-party payment systems such as Stripe, Apple, Paypal etc., who have responsibility for their own security and use of data. You have the option to securely store credit card information on this site and if you do create an account with us, you can view, edit or delete your account information by logging in, or by notifying us to do so for you.
Your personal information may be collected, stored and used to enable our interactions with you. We may send you information about newly-arrived stock occasionally, such as every few months. We do not provide data of our customers, suppliers or other business contacts to others, including anything in our database.
If the item you receive is wrongly described, we will offer a partial or full refund upon the item/s being returned to us, up to seven days after confirmed delivery. This includes original shipping costs only. Please send a photo of the item immediately when received. Note that to qualify for a refund, the item must still match the condition in Books of Smaug’s photographic records! Your refund will be processed when Books of Smaug has received the item back from you.
The PP&H (shipping) fee incorporates: 1. Postage, 2. Packaging, and 3. Handling.
We use Australia Post. Shipping rates are set as per weight (e.g. min. 500 grams). If your order once packaged does not match the shipping rate automatically assigned, we may request additional pp&h costs, e.g., some fiction including picture books; non-fiction including cooking, gardening, art, craft, nature and biographies. We will email you an Australia Post tracking number after your order is sent.
****International (outside Australia)- only standard is available via our checkout options. Please email us if your order is to be posted EXPRESS to a destination outside Australia and we will give you a quote for postage.
****Within Australia – Standard and express post is available within Australia.
2. Packaging: Whenever possible we will re-use materials to pack your goods.
3. Handling: Your order will be packaged securely and safely.
CANCELLATION: To cancel your order please send us an email: email@example.com. NOTE: You will not be able to cancel your order if the book/s are in the mail. Please choose your books carefully.
If you have any questions about a book or ordering, please send us an email or ask via the Contact Us page.